Ride-Share Rental Concierge & Mobility Specialist

Hertz; Quincy (MA); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Hertz Mobility Specialist, TNC in Quincy, MA facilitates the fastest, easiest Hertz rental experience for Lyft/Uber drivers. You’ll help create reservations, process rentals, and ensure vehicles are clean and ready for pickup while explaining the Hertz/Lyft/Uber program.

The role emphasizes strong communication, professionalism, and a helpful customer-service mindset in a dynamic, outdoor-friendly environment with flexible shifts.

Qualifications

• Ability to work in a fast-paced environment with multiple tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail-oriented.
• Must have a valid driver's license with acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Communication skills

Sales and upselling

Time management

Teamwork

English proficiency

Job description

Hertz Mobility Specialist, TNC in Quincy, MA facilitates the fastest, easiest Hertz rental experience for Lyft/Uber drivers. You’ll help create reservations, process rentals, and ensure vehicles are clean and ready for pickup while explaining the Hertz/Lyft/Uber program.

The role emphasizes strong communication, professionalism, and a helpful customer-service mindset in a dynamic, outdoor-friendly environment with flexible shifts.