Rideshare Rental Concierge

Hertz; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Job summary

Hertz Local Edition in Oklahoma City is seeking a Mobility Specialist, TNC to serve as a brand ambassador, delivering the fastest, easiest rental experience to Lyft and Uber drivers.

In this role you will assist with reservations, rentals, and ensuring vehicles are clean and ready, while answering program questions and helping drivers navigate billing and roadside support.

Join a fast-paced team and contribute to a high‑quality customer experience, with incentives based on performance.

Qualifications

• Fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Job description

Hertz Local Edition in Oklahoma City is seeking a Mobility Specialist, TNC to serve as a brand ambassador, delivering the fastest, easiest rental experience to Lyft and Uber drivers.

In this role you will assist with reservations, rentals, and ensuring vehicles are clean and ready, while answering program questions and helping drivers navigate billing and roadside support.

Join a fast-paced team and contribute to a high‑quality customer experience, with incentives based on performance.