Ride-Share Auto Rental Concierge | Fast-Paced & Flexible Shifts

Hertz; Medford (MA); On-site; USD 22,041 - 28,929; Full time

Job summary

Hertz Local Edition is hiring a Sales and Service Specialist, TNC, to act as a brand ambassador for Lyft and Uber drivers. The role focuses on delivering the fastest, easiest rental car experience and assisting customers with reservations, rentals, and post-rental inquiries.

The position requires strong communication, professionalism, and the ability to work in a fast-paced environment. Duties include vehicle preparation, answering program questions, and maximizing revenue opportunities through

Qualifications

• Previous customer service experience.

Responsibilities

• Provide customer service to Hertz customers and Lyft/Uber drivers.
• Assist with rental reservations, processing rentals, and ensuring clean, safe vehicles.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and rental/billing questions.
• Maximize revenue opportunities by engaging with customers after inquiries.
• Prepare vehicles for pickup, including inspection for damage, cleaning, fueling, and fluid checks.

Skills

Communication skills

Time management

Teamwork

Professionalism

English language

Job description

Hertz Local Edition is hiring a Sales and Service Specialist, TNC, to act as a brand ambassador for Lyft and Uber drivers. The role focuses on delivering the fastest, easiest rental car experience and assisting customers with reservations, rentals, and post-rental inquiries.

The position requires strong communication, professionalism, and the ability to work in a fast-paced environment. Duties include vehicle preparation, answering program questions, and maximizing revenue opportunities through