Mobility Rental Experience Specialist

Hertz; West Hartford (CT); On-site; USD 21,000 - 26,000; Full time

Job summary

Hertz in West Hartford, CT seeks a Mobility Specialist to deliver the fastest, easiest rental experience for Lyft/Uber drivers. You will assist with reservations, process rentals, prepare vehicles, and handle post-rental inquiries in a fast-paced environment.

Strong customer service, communication skills, and a valid driver’s license are required. Opportunities exist to upsell and contribute to revenue while ensuring clean, safe vehicles for customers.

Qualifications

• Excellent customer service experience.
• Ability to work in a fast-paced environment with multiple tasks.
• Professionalism, enthusiasm, and strong communication skills.
• Valid driver's license with acceptable driving record.
• Computer literacy and attention to detail.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Sales ability

Communication skills

Teamwork

Time management

Job description

Hertz in West Hartford, CT seeks a Mobility Specialist to deliver the fastest, easiest rental experience for Lyft/Uber drivers. You will assist with reservations, process rentals, prepare vehicles, and handle post-rental inquiries in a fast-paced environment.

Strong customer service, communication skills, and a valid driver’s license are required. Opportunities exist to upsell and contribute to revenue while ensuring clean, safe vehicles for customers.