Ride-Share Mobility Concierge

Hertz Global Holdings, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Hertz Global Holdings, Inc. is seeking a Mobility Specialist, TNC to join the Hertz Local Edition team as a brand ambassador, delivering the fastest, easiest rental experience to Lyft and Uber drivers.

In this on-site role, you will prepare vehicles, assist with reservations and billing, answer program questions by phone, and seek additional business while upholding service standards in all weather.

The position requires strong communication, reliability, and flexibility for weekends and holidays.

Qualifications

• Must be at least 20 years old.
• Valid driver’s license required
• Previous customer service experience preferred
• Strong time management and organizational skills required
• Computer literate and detail oriented
• Excellent communication techniques and customer service resolution practices

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Written communication

Oral communication

Time management

Organizational skills

Professionalism

Interpersonal skills

Ownership

Accountability

Team player

English proficiency

Job description

Hertz Global Holdings, Inc. is seeking a Mobility Specialist, TNC to join the Hertz Local Edition team as a brand ambassador, delivering the fastest, easiest rental experience to Lyft and Uber drivers.

In this on-site role, you will prepare vehicles, assist with reservations and billing, answer program questions by phone, and seek additional business while upholding service standards in all weather.

The position requires strong communication, reliability, and flexibility for weekends and holidays.