Ride-Share Rental Specialist

Hertz; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

The Hertz Mobility Specialist role in Tampa supports Lyft/Uber drivers by delivering fast, friendly rental experiences and clear program guidance. You will assist with reservations, rentals, and post-rental inquiries while ensuring vehicle readiness and safety.

Strong communication, time management, and a willingness to work outdoors in varying conditions are required; a valid driver's license with a clean record is essential.

Qualifications

• Ability to work in a fast-paced environment.
• Professionalism, enthusiasm and outstanding communication skills.
• Previous customer service experience.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles.
• Assist customers with post rental inquiries involving rental and billing.
• Work in a fast-paced environment while delivering helpful customer service.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Explain the Hertz/Lyft/Uber program and procedures.
• Maximize revenue opportunities by proactively addressing customer inquiries and objections.
• Prepare vehicles for pickup, inspect for damage, clean interiors/exteriors, and check fluids.

Skills

Customer service

Communication skills

Time management

Organizational skills

Teamwork

English proficiency

Tools

Computer literacy

Job description

The Hertz Mobility Specialist role in Tampa supports Lyft/Uber drivers by delivering fast, friendly rental experiences and clear program guidance. You will assist with reservations, rentals, and post-rental inquiries while ensuring vehicle readiness and safety.

Strong communication, time management, and a willingness to work outdoors in varying conditions are required; a valid driver's license with a clean record is essential.