Ride-Share Rental Experience Specialist

Hertz Global Holdings, Inc.; College Park (GA); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Hertz Local Edition is seeking a Mobility Specialist, TNC to be a brand ambassador delivering the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. The role involves creating reservations, processing rentals, ensuring vehicle readiness, and handling related inquiries from customers and the Hertz/Lyft/Uber Rental Car Program.

This on-site position in College Park, GA requires strong communication, professionalism, and a strong customer service orientation, with

Formación

• Must be at least 20 years old.
• Valid driver’s license required.
• Professionalism, enthusiasm and outstanding communication skills.

Responsabilidades

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Assist with creating reservations, processing rentals, and delivering clean, safe vehicles.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Provide helpful customer service that enhances the rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, extensions, roadside questions.
• Communicate the Hertz/Lyft/Uber Rental Car Program and Procedures effectively.
• Maximize revenue by actively soliciting business after inquiries and overcoming objections.
• Ensure vehicles are prepared for pickup, including inspection and fueling.

Conocimientos

Customer service

Communication skills

Time management

Organizational skills

Computer literacy

Attention to detail

Teamwork

Flexibility

Descripción del empleo

Hertz Local Edition is seeking a Mobility Specialist, TNC to be a brand ambassador delivering the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. The role involves creating reservations, processing rentals, ensuring vehicle readiness, and handling related inquiries from customers and the Hertz/Lyft/Uber Rental Car Program.

This on-site position in College Park, GA requires strong communication, professionalism, and a strong customer service orientation, with