Ride-Share Rental Specialist

Hertz-1; Costa Mesa (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Overtime pay

Holiday pay

Sick pay

Paid time off

Medical plan

Dental plan

Vision plan

401(k) retirement

Job summary

Hertz Local Edition in Costa Mesa, CA seeks a Sales and Service Specialist, TNC to deliver the fastest, easiest rental experience for Lyft and Uber drivers, acting as brand ambassador and ensuring clean, safe vehicles. You will handle reservations, process rentals, answer inquiries, and maximize revenue by recommending services while maintaining high standards of customer care.

This role requires teamwork, scheduling flexibility including weekends, and the ability to work outdoors as needed.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Communication skills

Time management

Organizational skills

Driver's license

Teamwork

Overtime readiness

Job description

Hertz Local Edition in Costa Mesa, CA seeks a Sales and Service Specialist, TNC to deliver the fastest, easiest rental experience for Lyft and Uber drivers, acting as brand ambassador and ensuring clean, safe vehicles. You will handle reservations, process rentals, answer inquiries, and maximize revenue by recommending services while maintaining high standards of customer care.

This role requires teamwork, scheduling flexibility including weekends, and the ability to work outdoors as needed.