Mobility Rental Experience Specialist

Hertz Global Holdings, Inc.; Hartford (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

Hertz Global Holdings, Inc. in Hartford, CT is hiring a Mobility Specialist, TNC to serve as a brand ambassador delivering the fastest, easiest rental car experience to Lyft and Uber drivers.

You will handle reservations, rentals, vehicle prep, and post-rental inquiries, with phone support, billing assistance, and opportunities to increase revenue while maintaining outstanding customer service. Requirements include at least 20 years old, a valid driver’s license, and proven communication,

Qualifications

• Written and oral communication skills.
• Excellent organizational and time management skills.
• Demonstrates professionalism and interpersonal skills.
• Shows ownership, accountability and initiative.
• Teamwork and collaboration experience.
• Willing to work flexible shifts, weekends and holidays; overtime as required.
• Willing to work outdoors in all weather conditions.
• Assist with administrative projects when needed.
• Clear and proficient English communication; multilingual candidates encouraged.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
• Assist customers with post rental inquiries involving rental and billing.
• Provide helpful customer service to enhance the rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and related questions.
• Communicate the Hertz/Lyft/Uber Rental Car Program and procedures.
• Maximize revenue opportunities by engaging customers and addressing objections.
• Prepare vehicles for pickup including inspection, interior/exterior cleaning, fuel and fluids checks.

Skills

Written communication

Oral communication

Organizational skills

Time management

Professionalism

Interpersonal skills

Ownership and initiative

Teamwork

Flexibility

Outdoor work

Administrative support

English communication

Tools

None

Job description

Hertz Global Holdings, Inc. in Hartford, CT is hiring a Mobility Specialist, TNC to serve as a brand ambassador delivering the fastest, easiest rental car experience to Lyft and Uber drivers.

You will handle reservations, rentals, vehicle prep, and post-rental inquiries, with phone support, billing assistance, and opportunities to increase revenue while maintaining outstanding customer service. Requirements include at least 20 years old, a valid driver’s license, and proven communication,