Ride-Share Car Rental Specialist

Hertz-1; Medford (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Hertz Corporation is seeking a Sales and Service Specialist as part of the Hertz Local Edition team in Medford, MA. The Mobility Specialist will be a brand ambassador delivering the fastest, easiest, and most valued rental experience to Lyft/Uber drivers.

Responsibilities include reservations, rentals, post-rental inquiries, and ensuring vehicles are ready for pickup. The role emphasizes professional communication, sales opportunities, and customer-focused service in a dynamic environment with

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Communication skills

Time management

Organizational skills

Driver's license

Professionalism

Job description

Hertz Corporation is seeking a Sales and Service Specialist as part of the Hertz Local Edition team in Medford, MA. The Mobility Specialist will be a brand ambassador delivering the fastest, easiest, and most valued rental experience to Lyft/Uber drivers.

Responsibilities include reservations, rentals, post-rental inquiries, and ensuring vehicles are ready for pickup. The role emphasizes professional communication, sales opportunities, and customer-focused service in a dynamic environment with