Ride-Share Driver Rental Concierge

Hertz-1

Des Plaines (IL)

On-site

USD 18,000 - 26,000

Full time

9 days ago

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Job summary

Hertz Local Edition in Des Plaines, IL is seeking a Mobility Specialist to act as a brand ambassador for Lyft and Uber driver customers. The role focuses on delivering the fastest, easiest rental car experience and ensuring vehicles are prepared, clean, and ready for pick-up.

The position involves assisting with reservations, processing rentals, handling post-rental inquiries, and communicating program details.

Qualifications

Must be at least 20 years old.
Valid driver's license required.
Professionalism, enthusiasm, and outstanding communication skills.

Responsibilities

Ensure optimal operational efficacies to provide customers the best rental car experience.
Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
Assist customers with various post rental inquiries that involve the rental and billing process.
Providing helpful customer service that enhances the customer's rental experience.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.