Rheumatology Patient Services Specialist

Northwestern Medicine group; Warrenville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits information online

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register information, verify insurance, collect co-pays, and maintain accurate records in a fast-paced medical office. You will answer calls, schedule appointments, coordinate external testing, and act as liaison between patients and the practice while upholding patient confidentiality and high service standards.

A high school diploma is required, with preference for a Bachelor’s degree and prior physician

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years’ experience in a customer service position.
• Bachelor’s degree preferred.
• 1-3 years prior physician office experience preferred.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients as they enter the office and registers them, verifies insurance information, collects co-pays and outstanding balances.
• Updates patient demographic and company information for all patients.
• Answers phones and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice and provides back-up for scheduling appointments.

Skills

Customer service

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register information, verify insurance, collect co-pays, and maintain accurate records in a fast-paced medical office. You will answer calls, schedule appointments, coordinate external testing, and act as liaison between patients and the practice while upholding patient confidentiality and high service standards.

A high school diploma is required, with preference for a Bachelor’s degree and prior physician