Rheumatology Patient Access Specialist

Northwestern Medicine; Warrenville (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and coordinate scheduling in a busy medical office. The role emphasizes patient confidentiality, accuracy in data entry, and seamless communication with clinicians and staff.

Ideal candidates will have a high school diploma and 0–2 years in customer service, with preferred candidates holding a Bachelor's degree and some physician office experience.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years’ experience in a customer service position.

Responsibilities

• Greet patients as they enter the office and register them, verify insurance information and collect co-pays.
• Update patient demographic information and company details in the system.
• Answer phones and schedule appointments.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice and maintain confidentiality.
• Complete daily reconciliation report to ensure charges are entered correctly.
• Pull charts and prep them for next day appointments.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or GED

Bachelor’s degree

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and coordinate scheduling in a busy medical office. The role emphasizes patient confidentiality, accuracy in data entry, and seamless communication with clinicians and staff.

Ideal candidates will have a high school diploma and 0–2 years in customer service, with preferred candidates holding a Bachelor's degree and some physician office experience.