Patient Services Coordinator

Northwestern Medicine; DeKalb (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, verify insurance, collect co-pays, and handle scheduling in a physician office setting. The role emphasizes accurate data entry, patient liaison work, and maintaining patient confidentiality.

The ideal candidate has a high school diploma (GED accepted) and up to two years of customer service experience, with strong communication skills and familiarity with medical terminology.

Qualifications

• Experience in a customer service role.
• Ability to verify insurance information and collect payments.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and register them, verify insurance and collect co-pays.
• Update patient and company information.
• Answer phones and schedule appointments.
• Direct and document patient calls and coordinate outside testing.
• Liaise between patient and practice; provide scheduling backup.
• Ensure patient safety and confidentiality; complete daily reconciliations.
• Pull charts and file results after physician review.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, verify insurance, collect co-pays, and handle scheduling in a physician office setting. The role emphasizes accurate data entry, patient liaison work, and maintaining patient confidentiality.

The ideal candidate has a high school diploma (GED accepted) and up to two years of customer service experience, with strong communication skills and familiarity with medical terminology.