Patient Services Specialist

Northwestern Medicine; Geneva (IL); On-site; USD 33,000 - 45,000; Full time

Job summary

Northwestern Medicine seeks a Patient Services Representative to greet patients, register them, verify insurance, collect payments, and coordinate scheduling in a clinical setting. The role emphasizes accurate data entry, excellent patient interactions, and compliance with privacy standards.

The position supports front-desk operations, answers calls, and acts as a liaison between patients and the practice. A high school diploma is required, with preference for those with 0–2 years in customer

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.

Responsibilities

• Greet patients and register them, verify insurance and collect co-pays/balances.
• Update patient demographics and company information.
• Answer phones and schedule appointments.
• Direct and document patient calls as appropriate.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice.
• Provide backup for scheduling appointments.
• Maintain patient safety and confidentiality in daily work.

Skills

Customer service

Communication

Scheduling

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine seeks a Patient Services Representative to greet patients, register them, verify insurance, collect payments, and coordinate scheduling in a clinical setting. The role emphasizes accurate data entry, excellent patient interactions, and compliance with privacy standards.

The position supports front-desk operations, answers calls, and acts as a liaison between patients and the practice. A high school diploma is required, with preference for those with 0–2 years in customer