Patient Services Coordinator

Northwestern Medicine group; Sycamore (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits

Job summary

Northwestern Medicine seeks a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and maintain accurate records. The role includes scheduling appointments, coordinating tests, and acting as a liaison between patients and the practice.

The position requires a high school diploma or GED with 0–2 years in customer service; a Bachelor's degree is preferred. Safety and confidentiality are emphasized across daily tasks.

Qualifications

• High school diploma or GED is required.
• 0–2 years of customer service experience preferred.

Responsibilities

• Greet patients and register them, verify insurance and collect co-pays.
• Update patient demographic information and company data.
• Answer phone and schedule appointments.
• Direct and document patient calls as appropriate.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice.
• Provide back-up for scheduling and maintain patient confidentiality.

Skills

Customer service

Communication

Phone skills

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Northwestern Medicine seeks a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and maintain accurate records. The role includes scheduling appointments, coordinating tests, and acting as a liaison between patients and the practice.

The position requires a high school diploma or GED with 0–2 years in customer service; a Bachelor's degree is preferred. Safety and confidentiality are emphasized across daily tasks.