Patient Access & Registration Specialist

Northwestern Medicine group; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support front-desk operations in Chicago. The role involves greeting patients, confirming identities, and guiding them through visit procedures with a focus on excellent customer service.

The position requires a high school diploma or GED and 0–2 years of customer service experience; a bachelor's degree and healthcare exposure are preferred, along with knowledge of medical terminology and bilingual abilities.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years' experience in a customer service position.

Responsibilities

• Greets patients and guests, confirms identity, and provides visit information.
• Completes check-in/out functions as directed and updates demographics/insurance information.
• Completes patient registration as needed and obtains consents/authorizations.
• Collects co-payments and payments; posts payments and closes cash drawer at end of day.
• Keeps waiting area clean and comfortable and informs patients of delays or changes.
• Schedules appointments and, for ICCs, floats to other ICCs/departments.
• Performs other duties as assigned.

Skills

Customer service

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to support front-desk operations in Chicago. The role involves greeting patients, confirming identities, and guiding them through visit procedures with a focus on excellent customer service.

The position requires a high school diploma or GED and 0–2 years of customer service experience; a bachelor's degree and healthcare exposure are preferred, along with knowledge of medical terminology and bilingual abilities.