Rheumatology Patient Services Specialist

Northwestern Medicine group; Naperville Township (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Services Representative for the Rheumatology practice. You will handle front-desk activities, register patients, verify insurance, collect co-pays, and ensure a welcoming, accurate first impression.

You will answer calls, schedule appointments, coordinate tests, and maintain patient privacy while supporting clinicians and staff in a fast-paced office. The role is full-time, 40 hours per week, with hourly compensation between $19.00 and $24.70.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years' experience in a customer service role.
• 1–3 years’ prior physician office experience preferred.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients and register them, verify insurance information, collect co-pays and balances.
• Answer phone and schedule appointments.
• Coordinate scheduling of outside testing for patients.
• Maintain patient confidentiality and ensure patient safety.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or GED

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Services Representative for the Rheumatology practice. You will handle front-desk activities, register patients, verify insurance, collect co-pays, and ensure a welcoming, accurate first impression.

You will answer calls, schedule appointments, coordinate tests, and maintain patient privacy while supporting clinicians and staff in a fast-paced office. The role is full-time, 40 hours per week, with hourly compensation between $19.00 and $24.70.