Patient Services Specialist

Northwestern Medicine group; Chicago (IL); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Northwestern Medicine seeks a Patient Service Representative to greet patients and guests, verify identity, check in/out, and provide clear information about visits. You will support registration, collect co-pays, and help ensure a smooth patient experience in a busy clinic setting.

The ideal candidate has a high school diploma or GED, strong customer service skills, and the ability to work with diverse patients.

Competenze

• High school diploma or GED equivalent.
• 0 to 2 years' experience in a customer service position.
• Bachelor's degree preferred.
• Healthcare setting experience preferred.
• Working knowledge of medical terminology helpful.
• Bilingual abilities a plus.

Mansioni

• Communicates with patients and guests upon arrival and confirms identity.
• Completes check-in/out functions as directed.
• Updates patient identification and demographic/insurance information.
• Performs patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-pays and other payments; posts payments and closes cash drawer at end of day.
• Keeps waiting area clean and comfortable.
• Informs patients of delays or changes in appointment status.
• Schedules appointments as necessary.

Conoscenze

Customer service

Bilingual

Formazione

High school diploma or GED

Bachelor's degree

Descrizione del lavoro

Northwestern Medicine seeks a Patient Service Representative to greet patients and guests, verify identity, check in/out, and provide clear information about visits. You will support registration, collect co-pays, and help ensure a smooth patient experience in a busy clinic setting.

The ideal candidate has a high school diploma or GED, strong customer service skills, and the ability to work with diverse patients.