RevOps Director, Growth & Forecasting | Remote

ShopMy; New York (NY); Hybrid; USD 160.000 - 200.000; Vollzeit

Benefits dieser Stelle

Equity in ShopMy - Every employee is a

Monetize Your Influence

401(k) with Company Match - 3%

Healthcare Coverage

Mental Health Support

Flexible PTO

13 Company Holidays

14 Weeks of Paid Parental Leave

Remote-First Culture with an NYC HQ

Workplace & Wellness Stipends

Disability & Life Insurance

Health Care FSA/HSA

Annual Company Offsite

Quarterly Team Co-Locations

Zusammenfassung

ShopMy is seeking a Director of Revenue Operations to own planning, forecasting, and the operational backbone of the Success organization. You will help Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.

You will partner with the Revenue Operations leader and Success leadership to turn priorities into goals, compensation plans, and practical ways of working, owning an end-to-end roadmap and

Qualifikationen

• 7+ years in RevOps, CS Ops, or BizOps with real ownership of post-sale performance.
• Have led planning, forecasting, retention analysis, and capacity modeling.
• Have designed and rolled out variable compensation plans.
• Strong modeller, comfortable in spreadsheets, Salesforce, and BI tools (SQL a plus).
• Have built processes customer-facing teams actually use, and can influence across Success, Sales, Finance, Product, and technical teams.
• Communicate clearly with executives and ICs, and enjoy moving between strategy and execution.
• NYC-based or willing to relocate before start date.
• Bonus: experience with marketplaces, creator marketing, commerce, or hybrid subscription + usage-based revenue, plus using AI and automation in ops workflows.

Aufgaben

• Lead annual and quarterly Success planning and turn revenue objectives into actionable goals by segment, team, and account.
• Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights.
• Design and manage Success comp plans with Finance and People, including measures, thresholds, accelerators, and payout accuracy.
• Build balanced books across SMB, Growth, and Enterprise; own coverage, rebalancing and capacity models.
• Standardize Sales-to-Success handoff processes through onboarding, adoption, renewal, and expansion.
• Own the Success systems roadmap with Salesforce and Data teams; build dashboards and automation to reduce manual work.
• Act as Success's primary operational partner, turning strategic questions into recommendations and leading cross-functional initiatives end to end.

Kenntnisse

RevOps

CS Ops

BizOps

Planning & Forecasting

Retention Analysis

Compensation Design

Cross-functional Collaboration

Executive Communication

Tools

Salesforce

BI tools

SQL

Jobbeschreibung

ShopMy is seeking a Director of Revenue Operations to own planning, forecasting, and the operational backbone of the Success organization. You will help Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.

You will partner with the Revenue Operations leader and Success leadership to turn priorities into goals, compensation plans, and practical ways of working, owning an end-to-end roadmap and