Revenue Ops Systems Lead - Salesforce & AI Enablement

Casa Pisano; Los Angeles (CA); On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits

401(k) with employer matching

Paid parental leave

Wellness benefits

Job summary

DoorDash is seeking a Revenue Operations Business Systems Manager in Los Angeles to streamline business applications and drive adoption across GTM teams. You will own system strategy, coordinate delivery, and collaborate cross-functionally to align with revenue goals.

You’ll translate business needs into technical specs, develop enablement materials, and lead system enablement with training. This role emphasizes AI-enabled efficiency and scalable processes within the revenue tech stack.

Qualifications

• 5+ years in GTM Operations and System development or consulting.
• 3+ years experience with Salesforce Sales Cloud and related ecosystem.
• 2+ years of Gainsight or CSP experience.
• Highly organized with strong aptitude for project management.
• Familiar with Agile development methodology and its core concepts.
• Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams.

Responsibilities

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes.
• Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training.
• Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem.
• Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
• Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption.
• Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
• Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.

Skills

GTM Operations

System development

Salesforce

Gainsight CSP

Agile methodology

Project management

Change management

Tools

Salesforce Sales Cloud

Gainsight

Job description

DoorDash is seeking a Revenue Operations Business Systems Manager in Los Angeles to streamline business applications and drive adoption across GTM teams. You will own system strategy, coordinate delivery, and collaborate cross-functionally to align with revenue goals.

You’ll translate business needs into technical specs, develop enablement materials, and lead system enablement with training. This role emphasizes AI-enabled efficiency and scalable processes within the revenue tech stack.