Revenue Ops Systems Lead — GTM Automation & Adoption

DoorDash; Seattle (WA); On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

wellness benefits

commuter benefits

paid time off

paid sick leave

medical insurance

dental insurance

vision benefits

disability insurance

life insurance

family-forming assistance

mental health program

Job summary

DoorDash is seeking a Revenue Operations Business Systems Manager in the United States. This role focuses on streamlining business applications, promoting adoption, and enabling AI capabilities across the GTM tech ecosystem.

You will own system delivery, coach users, and collaborate cross-functionally to support revenue strategy and growth. Strong Salesforce and CSP experience are highly valued, with a focus on governance and enablement across teams.

Qualifications

• 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
• 2+ years of Gainsight or other CSP experience (strongly preferred)
• Highly organized with strong aptitude for project management

Responsibilities

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
• Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training
• Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem
• Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation

Skills

GTM Operations

Salesforce

Gainsight CSP

Project management

Agile methodology

Stakeholder communication

Tools

Salesforce Sales Cloud

Gainsight

Job description

DoorDash is seeking a Revenue Operations Business Systems Manager in the United States. This role focuses on streamlining business applications, promoting adoption, and enabling AI capabilities across the GTM tech ecosystem.

You will own system delivery, coach users, and collaborate cross-functionally to support revenue strategy and growth. Strong Salesforce and CSP experience are highly valued, with a focus on governance and enablement across teams.