Director of AI-Driven CX Strategy & Ops

DoorDash; New York (NY); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks of paid parental leave

Comprehensive medical, dental, and vision benefits

Job summary

DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operational systems for its diverse marketplace. This leader will oversee customer experience strategy, support operations, and cross-functional initiatives across business lines.

The ideal candidate will have over 10 years of experience in strategy and operations, with an AI-native mindset. The position emphasizes collaboration with multiple teams to ensure all aspects of customer experience are optimized. The role offers a competitive salary range and comprehensive benefits.

Qualifications

• 10+ years experience in strategy, operations, or customer experience.
• Experience in AI-native operating mindset and productivity problem-solving.
• Ability to collaborate with diverse stakeholders.

Responsibilities

• Define vision and metrics for customer experience.
• Lead S&O team in defining customer experience.
• Redesign CX work using data and AI workflows.

Job description

DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operational systems for its diverse marketplace. This leader will oversee customer experience strategy, support operations, and cross-functional initiatives across business lines.

The ideal candidate will have over 10 years of experience in strategy and operations, with an AI-native mindset. The position emphasizes collaboration with multiple teams to ensure all aspects of customer experience are optimized. The role offers a competitive salary range and comprehensive benefits.