Director, AI‑Driven CX Strategy & Ops

DoorDash USA; United States; Hybrid; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Paid time off and sick leave

Medical, dental, and vision benefits

Job summary

DoorDash USA is seeking a Director of Customer Experience Strategy & Operations to drive customer satisfaction and operational excellence across multiple business lines. This leadership role involves defining strategies to enhance user experiences and collaboration across teams including Product, Engineering, and Analytics.

The ideal candidate will have over 10 years of experience in strategic roles, understanding AI-driven solutions to enhance operational workflows. Opportunities for equity and a comprehensive benefits package are included.

Qualifications

• 10+ years of experience in strategy, operations or customer experience.
• Experience within a global operations organization is preferred.
• Ability to work with ambiguity and scale problem-solving.

Responsibilities

• Define vision and metrics for customer experience.
• Lead high-impact team to improve customer journey.
• Structure processes combining AI and product insights.

Skills

Problem-solving

AI knowledge

Collaboration

Analytical thinking

Team leadership

Education

Bachelor’s Degree

MBA or Master’s Degree

Job description

DoorDash USA is seeking a Director of Customer Experience Strategy & Operations to drive customer satisfaction and operational excellence across multiple business lines. This leadership role involves defining strategies to enhance user experiences and collaboration across teams including Product, Engineering, and Analytics.

The ideal candidate will have over 10 years of experience in strategic roles, understanding AI-driven solutions to enhance operational workflows. Opportunities for equity and a comprehensive benefits package are included.