Revenue Operations Systems Lead

DoorDash; Washington (District of Columbia); On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave in [

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash’s Revenue Operations group seeks a Business Systems Manager to streamline business applications, drive adoption, and support growth across go-to-market teams. You’ll lead the technical delivery of systems within scope, ensure effective use, and promote adoption across the organization.

You will collaborate with cross-functional teams, translate requirements into execution plans, and leverage AI to boost productivity and efficiency.

Qualifications

• 5+ years in GTM Operations and System development or consulting.
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem.
• 2+ years of Gainsight or other CSP experience (strongly preferred).
• Highly organized with strong aptitude for project management.
• Familiar with Agile development methodology and its core concepts.
• Strong collaboration and ability to lead sessions with stakeholders and leadership.
• Experience creating process flow, gap analyses, KPI adoption & success metrics.

Responsibilities

• Own the strategic vision and technical delivery of the systems with a focus on goals and outcomes.
• Drive application adoption by identifying usage gaps and coaching users.
• Develop AI-powered solutions to enhance productivity and enable AI capabilities.
• Translate business requirements into actionable docs, tests, enablement materials, and release docs.
• Lead system enablement with the Enablement Team and training plans.
• Collaborate to identify and create integrations with other applications.
• Provide flex capacity to the Salesforce team with discovery and coordination.

Skills

GTM Operations

System development

Salesforce Sales Cloud

Gainsight

Project management

Agile

Stakeholder facilitation

Tools

Salesforce Sales Cloud

Gainsight

CSP

Job description

DoorDash’s Revenue Operations group seeks a Business Systems Manager to streamline business applications, drive adoption, and support growth across go-to-market teams. You’ll lead the technical delivery of systems within scope, ensure effective use, and promote adoption across the organization.

You will collaborate with cross-functional teams, translate requirements into execution plans, and leverage AI to boost productivity and efficiency.