Revenue Operations Systems Lead

DoorDash; Los Angeles (CA); On-site; USD 101,000 - 148,000; Full time

Benefits offered by this job

401(k) matching

Parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off & sick leave

Medical, dental, and vision

11 paid holidays

Disability and life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Revenue Operations Business Systems Manager to streamline and fully adopt business applications across the organization, aligning with revenue strategy and GTM growth. You’ll solve problems in our systems to improve processes and drive go-to-market success.

The role emphasizes ownership of strategic system delivery, user coaching, and enabling AI capabilities to boost efficiency and scalability across the revenue tech stack.

Qualifications

• 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
• 2+ years of Gainsight or other CSP experience (strongly preferred)
• Highly organized with strong aptitude for project management
• Familiar with Agile development methodology and its core concepts
• Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
• Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
• Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Have a great sense of humor and bring a little levity to your hard work.

Responsibilities

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & department goals and desired outcomes
• Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training
• Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem
• Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
• Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption
• Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
• Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.

Skills

GTM Operations

Salesforce Sales Cloud

Gainsight CSP

Project management

Agile methodologies

Stakeholder communication

Job description

DoorDash is seeking a Revenue Operations Business Systems Manager to streamline and fully adopt business applications across the organization, aligning with revenue strategy and GTM growth. You’ll solve problems in our systems to improve processes and drive go-to-market success.

The role emphasizes ownership of strategic system delivery, user coaching, and enabling AI capabilities to boost efficiency and scalability across the revenue tech stack.