Revenue Operations Senior Manager - AI-Driven GTM Leader

opengov.com; Boston (MA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Weekly catered lunches

Job summary

OpenGov in Boston is seeking a Senior Manager of Revenue Operations to lead the Sales and Customer Success Operations team and to serve as the primary operations partner to the Chief Revenue Officer. This role combines leadership with hands-on modeling to support the CRO and drive reliable forecasting, metrics, and program management.

The successful candidate will manage a small team of analysts, own the revenue metrics, and drive cross-functional initiatives while championing AI-enabled

Qualifications

• Minimum of 10 years in sales operations, revenue operations, customer success operations, business analytics, or a finance function supporting a go-to-market organization.
• Minimum of 3 years of direct people management experience.
• Demonstrated track record of hiring, developing, and retaining high-performing analysts and operations leaders.
• Direct experience supporting both sales and customer success organizations in a B2B SaaS model, including forecasting, pipeline management, renewal and retention management, and quota and territory planning.
• Experience partnering with or directly supporting a senior revenue executive, with judgment to elevate, resolve, and anticipate.
• Advanced analytical and modeling capability, including assembling disparate data sets into defensible models in Excel/Sheets and using BI tools.

Responsibilities

• Lead and develop a team of Sales and Customer Success operations managers and analysts.
• Own the Revenue organization’s operating cadence and prepare the CRO for key meetings.
• Own the metrics layer for the Revenue organization with defined metrics for new business and customer base.
• Oversee the weekly forecast process end to end for new business, renewals, and expansion.
• Drive cross-functional initiatives for the CRO from framing to delivery and manage risk.
• Partner with Sales and Customer Success leadership on performance management and scorecards.
• Support headcount planning and hiring for the Sales and Customer Success teams.
• Model revenue impact of coverage and segmentation changes across GTM.
• Champion AI-first working habits across the team to improve efficiency.

Skills

Sales operations

Revenue operations

Customer success operations

Business analytics

Finance function supporting go-to-go

Education

Bachelor's degree in business, finance, economics, or related analytical discipline

Tools

Salesforce

Excel

Google Sheets

BI tools

Job description

OpenGov in Boston is seeking a Senior Manager of Revenue Operations to lead the Sales and Customer Success Operations team and to serve as the primary operations partner to the Chief Revenue Officer. This role combines leadership with hands-on modeling to support the CRO and drive reliable forecasting, metrics, and program management.

The successful candidate will manage a small team of analysts, own the revenue metrics, and drive cross-functional initiatives while championing AI-enabled