Revenue Operations Director — AI-Driven GTM

Smartcat; Austin (TX); Remote; USD 110.000 - 190.000; Vollzeit

Zusammenfassung

Smartcat is hiring for a Revenue Operations role to optimize pre- and post-sale processes using AI and automation. You will collaborate with GTM teams to streamline workflows, deliver actionable insights, and drive forecasting accuracy across the customer lifecycle.

The role emphasizes cross-functional leadership and hands-on project execution in a fast-growing, AI-native environment. You’ll join a global team with remote-friendly roles, shaping how AI accelerates decision-making and scale in an

Qualifikationen

• 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment.
• Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion.
• A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change.
• Strong practical fluency with generative AI and automation tools — identifying high-value use cases, building AI-assisted workflows, evaluating outputs critically, and helping others adopt new capabilities responsibly
• Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations
• Experience working across a modern GTM technology stack (e.g., Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms) — expertise in every category isn't expected

Aufgaben

• Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion
• Use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work
• Deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions
• Support selected systems, process, or commercial initiatives — such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling — based on current priorities
• Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement
• Help shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths
• Be a trusted operational partner to GTM leaders across at least one full stage of the customer lifecycle
• Be actively contributing to at least one focused initiative (e.g., CRM improvement, Deal Desk, territories, or data quality) by Day 60

Kenntnisse

Revenue Ops

Sales Ops

Cross-functional

AI fluency

CRM expertise

Data analysis

Tools

Chili Piper

ZoomInfo

DealHub

Sales engagement

Jobbeschreibung

Smartcat is hiring for a Revenue Operations role to optimize pre- and post-sale processes using AI and automation. You will collaborate with GTM teams to streamline workflows, deliver actionable insights, and drive forecasting accuracy across the customer lifecycle.

The role emphasizes cross-functional leadership and hands-on project execution in a fast-growing, AI-native environment. You’ll join a global team with remote-friendly roles, shaping how AI accelerates decision-making and scale in an