Revenue Operations Leader — AI-Driven CRO Partner

OpenGov Inc.; Boston (MA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Comprehensive healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

HSA contributions

Professional development and growth

Weekly catered lunches

Job summary

OpenGov seeks a Senior Manager of Revenue Operations to lead the Sales and Customer Success Operations team and to serve as the lead operations partner to the Chief Revenue Officer. This is a people leadership role that will manage a small team of operations managers and analysts and will own the metrics, forecasting, planning, and ongoing program management required to support the CRO.

The role combines team leadership with chief of staff responsibilities: building and developing a

Qualifications

• 10+ years in sales/revenue/CS operations, analytics, or finance supporting GTM with progression.
• 3+ years of direct people management experience.
• Track record hiring, developing, retaining high-performing analysts and leaders.
• Experience supporting both sales and CS in a B2B SaaS model with forecasting and quota planning.
• Experience partnering with senior revenue executives and independent decision-making.
• Advanced analytics and modeling in Excel/Sheets, BI tools capability.
• Hands-on Salesforce experience: reporting, data quality, requirements.
• Strong executive presence and communication under pressure.
• Program management across multiple initiatives with deadlines.
• AI-first habits: using AI tooling to improve efficiency and decisions.

Responsibilities

• Lead, hire, and develop Sales and CS operations managers and analysts; set goals and reviews.
• Partner with the CRO; own revenue cadence, meetings prep, and commitments tracking.
• Own the metrics layer for the Revenue org; define and report pipeline, churn, and retention.
• Oversee weekly forecast end-to-end for new business, renewals, and expansion.
• Drive cross-functional initiatives from framing to delivery with risk flags.
• Collaborate with Sales and CS leadership on scorecards, attainment, and territory planning.
• Support headcount planning and requisitions with Talent and Finance.
• Model revenue impact of coverage and segmentation changes; support GTM strategy.
• Champion AI adoption to accelerate analysis and executive communication.

Skills

Revenue operations

Sales operations

People management

Forecasting

Data analysis

Excel/Sheets

Executive communication

Program management

AI tooling

Education

Bachelor's degree in business, finance, economics, or related analytical discipline

Tools

Salesforce

Job description

OpenGov seeks a Senior Manager of Revenue Operations to lead the Sales and Customer Success Operations team and to serve as the lead operations partner to the Chief Revenue Officer. This is a people leadership role that will manage a small team of operations managers and analysts and will own the metrics, forecasting, planning, and ongoing program management required to support the CRO.

The role combines team leadership with chief of staff responsibilities: building and developing a