Senior Revenue Operations Lead (AI-Driven, CRO Partner)

OpenGov; Boston (MA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation

401(k) with match

Parental leave

Wellness stipend

Professional development

Catered lunches

Job summary

OpenGov is seeking a Senior Manager of Revenue Operations to lead Sales and Customer Success Operations, serving as the primary operations partner to the Chief Revenue Officer. This role manages a small team of analysts and operations managers, owning metrics, forecasting, planning, and program management critical to CRO success.

The role blends leadership with chief of staff duties: building a high-performing team, meeting commitments, and preparing leadership to make swift, confident

Qualifications

• Minimum of 10 years in sales operations, revenue operations, or related go-to-market analytics roles with upward progression.
• Minimum of 3 years of direct people management experience.
• Proven track record hiring and developing high-performing analysts and leaders.
• Experience supporting both sales and customer success in a B2B SaaS model, incl. forecasting, renewal management, and territory planning.
• Experience partnering with senior revenue executives and exercising sound judgment.
• Advanced analytical and modeling capability in Excel/Google Sheets and BI tools.
• Deep hands-on proficiency with Salesforce, including reporting and data quality management.
• Strong executive presence and communication skills for presenting to executives.
• Program management discipline across multiple initiatives with on-time delivery.
• Demonstrated AI-first habits, using AI tooling to compress analysis and improve decisions.

Responsibilities

• Lead, hire, and develop Sales and Customer Success operations managers and analysts.
• Partner with the CRO, own operating cadence and drive commitments to closure.
• Own the Revenue metrics layer with definitions and reports for new business and renewals.
• Oversee the weekly forecast process end-to-end for new business, renewals, and expansion.
• Drive cross-functional initiatives framing through delivery and risk management.
• Collaborate with Sales and CS leadership on scorecards, attainment analysis, and BI needs.
• Support headcount planning and hiring with Talent/Finance.
• Assist territory, quota, account assignment, and capacity planning cycles.
• Champion AI-first working methods across the team.
• Take on unscoped, ambiguous problems prioritizing business impact.

Skills

Sales operations

Revenue operations

People management

Forecasting

Data analysis

Salesforce

BI tools

Executive communication

Program management

AI-first mindset

Education

Bachelor's degree in business/finance/economics

Tools

Salesforce

Excel

Google Sheets

Job description

OpenGov is seeking a Senior Manager of Revenue Operations to lead Sales and Customer Success Operations, serving as the primary operations partner to the Chief Revenue Officer. This role manages a small team of analysts and operations managers, owning metrics, forecasting, planning, and program management critical to CRO success.

The role blends leadership with chief of staff duties: building a high-performing team, meeting commitments, and preparing leadership to make swift, confident