Revenue & Operations Leader, High-Volume Service Center

Serenity Healthcare; Parker (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

PTO 10 days to start, 15 after year 1,

10 paid holidays

Job summary

Serenity Healthcare in Parker, CO is seeking a Practice Manager, Sales & Operations to own a high-volume service location. You will lead the team, manage floor operations, drive revenue, and maintain outstanding member experience, all while hitting targets.

You must have 5+ years of leadership blending operations and sales, a proven record of meeting sales goals, and strong KPI accountability. This role requires visible leadership and a commitment to high standards.

Qualifications

• 5+ years of leadership blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Experience in hospitality, upscale retail, or premium service operations preferred.
• Direct experience with performance coaching and feedback.
• Proactive in identifying and fixing issues without waiting for direction.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to revenue targets and KPIs.
• Set the performance standard for your team and maintain it through coaching and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's service standards while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use data to make operational and commercial decisions.
• Identify underperformance early and address it directly with clear follow-through.

Skills

Leadership

Operations management

Sales targets

KPI accountability

Hospitality/retail background

Performance conversations

Proactive problem-solving

Job description

Serenity Healthcare in Parker, CO is seeking a Practice Manager, Sales & Operations to own a high-volume service location. You will lead the team, manage floor operations, drive revenue, and maintain outstanding member experience, all while hitting targets.

You must have 5+ years of leadership blending operations and sales, a proven record of meeting sales goals, and strong KPI accountability. This role requires visible leadership and a commitment to high standards.