Revenue & Operations Lead — High-Volume Practice

Serenity Mental Health Centers; Frisco (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

401(k) retirement plan

Paid time off

Job summary

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to own a high-volume service location. You will lead staffing, workflow, floor presence, and the sales pipeline while ensuring exceptional member experience.

The role requires driving revenue targets and coaching a team to meet performance standards in a fast-paced environment. Ideal candidates bring 5+ years of leadership blending operations and sales, with a proven KPI track record.

Qualifications

• 5+ years of leadership experience with a blend of operations management and sales
• Proven track record of meeting and exceeding sales targets
• Demonstrated accountability to KPIs in prior roles
• Background in hospitality, upscale retail, or premium service operations is a strong advantage
• Direct performance conversations with documented outcomes
• Proactive in identifying and fixing issues without prompting

Responsibilities

• Own day-to-day operations of a high-volume service location including staffing, workflow, and floor presence
• Drive sales performance across the location, with clearly defined revenue targets and KPIs
• Set and uphold performance standards through coaching and accountability
• Ensure professional, efficient member interactions and identify sales opportunities
• Track location KPIs and use data to drive operational and commercial decisions
• Identify underperformance early and address it directly with clear follow-through

Skills

Leadership

Operations management

Sales targets

KPIs

Hospitality background

Job description

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to own a high-volume service location. You will lead staffing, workflow, floor presence, and the sales pipeline while ensuring exceptional member experience.

The role requires driving revenue targets and coaching a team to meet performance standards in a fast-paced environment. Ideal candidates bring 5+ years of leadership blending operations and sales, with a proven KPI track record.