Head of Sales & Operations — High-Volume Practice

Serenity Healthcare; Henderson (NV); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. You will lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated.

If your background blends operations management with a track record of hitting sales goals, you’ll walk in already speaking the language. No industry-specific experience required.

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting/exceeding sales targets.
• Demonstrated accountability to KPIs (tracked, reported and acted on).
• Experience in hospitality, upscale retail, or premium service operations is a strong advantage.

Responsibilities

• Own day-to-day operation of a high-volume service location including staffing, workflow, floor presence and output quality.
• Drive sales performance across the location with clearly defined revenue targets and KPIs.
• Set performance standards and maintain them through coaching and accountability.
• Ensure every member interaction is efficient and reflects Serenity's service level while converting sales opportunities.
• Track location KPIs (sales volume, conversion rates, efficiency, quality scores) and use data for decisions.
• Identify underperformance early and address it directly with clarity.

Skills

Leadership

Operations management

Sales

KPIs

Coaching

Job description

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. You will lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated.

If your background blends operations management with a track record of hitting sales goals, you’ll walk in already speaking the language. No industry-specific experience required.