Revenue Cycle Training Specialist — Process Excellence

McLaren; Shelby Charter Township (MI); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

McLaren is seeking a Training Specialist to deliver system and process training across CBS, Patient Accounting, Patient Access, HIM & Coding, and related departments. The role involves Cerner Millennium and Experian applications, needs assessments, and development of job aids, guides, workshops, and e-learning.

The position is partially remote with travel to hospital sites as needed, and you will join the CBS Process Excellence team to onboard new employees and standardize learning materials and

Qualifications

• Bachelor’s degree or higher in a relevant field as listed.
• One year of experience in writing, editing, and content development for professional audiences.
• One year of training, revenue cycle, and/or project management experience.
• One year of experience in the delivery of virtual training (Microsoft Teams) and instructor-led training.

Responsabilités

• Provides comprehensive Cerner Millennium and Experian application training, including process/workflow training for designated operational areas.
• Identifies recurring end-user challenges and creates clear, effective learning resources such as job aids, user guides, workshops, e-learning, and curricula to address knowledge gaps.
• Serves as a liaison to all supporting departments to ensure consistent system use, standardized workflows, and alignment of training materials across the organization.
• Partners with department leaders to identify, train, and support Super Users; collaborates with them to validate new workflows and identify process improvement opportunities.
• Delivers coaching, feedback, and performance improvement strategies to underperforming staff, ensuring access to necessary policies and training resources.
• Conducts needs assessments with internal stakeholders, evaluates training gaps, and recommends effective learning and development solutions; coordinates with departments on training requirements, delivery methods, and scheduling.
• Manages course logistics, including scheduling, class enrollments, course completions, and evaluations, and grading classes within LMS systems.
• Monitors and anticipates training trends to inform curriculum updates and continuous program improvement.
• Implements consistent instructional methods, training materials, and learning solutions to support organizational goals, enhance efficiency, and strengthen employee knowledge, skills, and performance.

Connaissances

Training delivery

LMS administration

Curriculum development

Stakeholder collaboration

Formation

Bachelor’s degree in Healthcare Administration, Business Administration, Education, Organizational Development, Instructional Design, Communications, or related field

Outils

Cerner Millennium

Experian

Description du poste

McLaren is seeking a Training Specialist to deliver system and process training across CBS, Patient Accounting, Patient Access, HIM & Coding, and related departments. The role involves Cerner Millennium and Experian applications, needs assessments, and development of job aids, guides, workshops, and e-learning.

The position is partially remote with travel to hospital sites as needed, and you will join the CBS Process Excellence team to onboard new employees and standardize learning materials and