Revenue Cycle Training Specialist

McLaren Health Care; Shelby Township (MI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

McLaren Health Care Corp is seeking a Revenue Cycle Training Specialist in Michigan with responsibilities spanning Cerner Millennium and Experian training, curriculum design, and LMS administration. The role involves collaboration with CBS and clinical services, plus travel to hospital sites and partial remote work.

The ideal candidate will have a Bachelor’s degree in a related field and at least one year of training, revenue cycle, or project management experience, including virtual instruction

Qualifications

• Bachelor’s degree as specified or related field.
• One year of experience in writing, editing, and content development for professional audiences.
• One year of training, revenue cycle, and/or project management experience.
• One year of experience in virtual training (Teams) and instructor-led training.

Responsibilities

• Provide Cerner Millennium and Experian training including workflows for designated areas.
• Create learning resources: job aids, guides, workshops, e-learning, curricula.
• Collaborate with departments to standardize training materials across the organization.
• Develop Super User training and validate new workflows with stakeholders.
• Deliver coaching and performance improvement strategies to underperforming staff.
• Conduct needs assessments and coordinate training delivery methods and scheduling.
• Manage course logistics: scheduling, enrollments, completions, LMS grading.
• Monitor training trends and update curricula for continuous improvement.
• Implement consistent training methods and materials aligned with goals.

Skills

Instructional design

Curriculum development

eLearning development

Content strategy

Process mapping

Performance improvement

Virtual training delivery

Education

Bachelor’s Degree in Healthcare Administration or related field

Tools

Cerner EMR

LMS

Microsoft Teams

Job description

Revenue Cycle Training Specialist

Michigan, Shelby Township

Non-Health Professional

McLaren Health Care Corp

26010530

Position Summary

Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS), Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group, and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote. Requires travel to hospital sites as needed.

Essential Functions and Responsibilities as Assigned

• Provides comprehensive Cerner Millennium and Experian application training, including process/workflow training for designated operational areas
• Identifies recurring end-user challenges and creates clear, effective learning resources- such as job aids, user guides, workshops, e-learning, and curricula to address knowledge gaps.
• Serves as a liaison to all supporting departments to ensure consistent system use, standardized workflows, and alignment of training materials across the organization.
• Partners with department leaders to identify, train, and support Super Users; collaborates with them to validate new workflows and identify process improvement opportunities.
• Delivers coaching, feedback, and performance improvement strategies to underperforming staff, ensuring access to necessary policies and training resources
• Conducts needs assessments with internal stakeholders, evaluates training gaps, and recommends effective learning and development solutions; coordinates with departments on training requirements, delivery methods, and scheduling.
• Manages course logistics, including scheduling, class enrollments, course completions, and evaluations, and grading classes within LMS systems.
• Monitors and anticipates training trends to inform curriculum updates and continuous program improvement.
• Implements consistent instructional methods, training materials, and learning solutions to support organizational goals, enhance efficiency, and strengthen employee knowledge, skills, and performance.
• Performs other related duties as required.

Position/Subsidiary Specific

1. Creates, writes, edits, and updates learning materials such as job aids, SOPs, guides, learning scripts, and other documentation to ensure clarity, usability, and alignment with L&D standards.
2. Ensures all training materials are accurate, high-quality, stylistically consistent, and aligned with organizational branding and learning standards.
3. Establishes and maintains documentation standards to support version control, consistency, and overall quality of learning content.
4. Collaborate with subject matter experts (SMEs) to translate complex workflows and system processes into clear, user-friendly training materials.
5. Oversee formatting, layout, and quality standards for all published documents to ensure professional presentation and ease of use.
6. Develops multimedia learning content- including scripts for guides, SOPs, and instructional videos- and edits materials for clarity, accuracy, and instructional effectiveness.
7. Manages and maintains learning content libraries, ensuring materials remain accurate, timely, accessible, and continually improved.

Qualifications

Required

• Bachelor’s Degree in Healthcare Administration, Business Administration, Education, Organizational Development, Instructional Design, Communications, Organizational Development, Human Resources, or a related field
• One year of experience in writing, editing, and content development for professional audiences.
• One year of training, revenue cycle, and/or project management experience.
• One year of experience in the delivery of virtual training (Microsoft Teams) and instructor-led training.

Preferred

• Three years in patient accounting, patient access, or HIM & Coding
• One year of experience with Cerner EMR
• At least one year of experience in:
• a. Instructional Design & Curriculum Development
• b. Advanced Writing & Editing
• c. eLearning Development
• d. Content Strategy & Knowledge Management
• e. Process Mapping & Performance Improvement

Additional Information

• Schedule: Full-time
• Requisition ID: 26010530
• Daily Work Times: 8am - 4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.