Returns & Shipping Specialist — Flexible Hours, Weekly Pay

Staples; San Diego (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discounts on in-store and on

Discounts at retailers

401(k) with company match

Dental insurance

Vision insurance

Medical coverage

Job summary

Staples in San Diego is hiring a Customer Returns and Shipping Associate to support shipping needs and unpackaged returns in-store. You will provide exceptional customer service while helping customers choose shipping options and processing packages for pickup with third-party carriers.

The role emphasizes teamwork in a fast-paced retail environment, with training provided and opportunities for flexible hours, weekly pay, and a benefits program.

Qualifications

• Able to work a flexible schedule based on the store's needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Flexible schedule

Customer engagement

Sales needs awareness

Attention to detail

Team collaboration

Conflict management

Honesty and integrity

Job description

Staples in San Diego is hiring a Customer Returns and Shipping Associate to support shipping needs and unpackaged returns in-store. You will provide exceptional customer service while helping customers choose shipping options and processing packages for pickup with third-party carriers.

The role emphasizes teamwork in a fast-paced retail environment, with training provided and opportunities for flexible hours, weekly pay, and a benefits program.