Returns & Shipping Specialist - Customer Focused Team Player

Staples; Escondido (CA); On-site; USD 2,328,000 - 2,363,000; Full time

Benefits offered by this job

Weekly pay

Career development program

Paid time off

Flexible hours

Associate discounts

401(k) with company match

Dental and vision insurance

Job summary

Staples in Escondido is hiring a Customer Returns and Shipping Associate to help customers with shipping needs and unpackaged returns, delivering friendly, inclusive service in a team-oriented retail environment. Hiring immediately with training provided and potential for full-time or flexible hours.

Responsibilities include handling all Full-Serve Shipping and Returns, engaging customers, explaining shipping options, and keeping the shipping area organized.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Communication

Flexibility

Multi-tasking

Teamwork

Job description

Staples in Escondido is hiring a Customer Returns and Shipping Associate to help customers with shipping needs and unpackaged returns, delivering friendly, inclusive service in a team-oriented retail environment. Hiring immediately with training provided and potential for full-time or flexible hours.

Responsibilities include handling all Full-Serve Shipping and Returns, engaging customers, explaining shipping options, and keeping the shipping area organized.