Flexible Shipping & Returns Specialist

Staples; Queen Creek (AZ); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Associate discounts on in-store and on

401(k) plan with company match

Dental and vision insurance

Weekly pay

Paid time off

Career development program

Job summary

Staples in Queen Creek, AZ is seeking a Customer Returns and Shipping Associate to assist customers with shipping needs and unpackaged returns in-store. The role offers flexible part-time or full-time hours, comprehensive benefits, and on-the-job training.

You will engage customers, process returns, arrange shipments, and maintain a neat shipping area while providing friendly service to promote store success.

Qualifications

• Ability to engage with customers and understand their needs to drive additional sales.
• Able to work a flexible schedule based on the store's needs.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, and multi-tasking.
• Ability to collaborate in a high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational manner.
• Honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales

Flexibility

Communication

Teamwork

Attention to detail

Physical stamina

Job description

Staples in Queen Creek, AZ is seeking a Customer Returns and Shipping Associate to assist customers with shipping needs and unpackaged returns in-store. The role offers flexible part-time or full-time hours, comprehensive benefits, and on-the-job training.

You will engage customers, process returns, arrange shipments, and maintain a neat shipping area while providing friendly service to promote store success.