Customer Solutions & Upsell Specialist | $18+/hr + Incentives

Jobtome; Leander (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell Spectrum's video, data, and phone services. You will resolve billing inquiries, answer product questions, and provide excellent service to strengthen loyalty while contributing to revenue growth.

The role requires strong communication, ability to work varied hours, and a commitment to professional, friendly customer interactions. Incentives and competitive pay are offered.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Experience in customer service or sales is a plus.
• Able to work variable hours including weekends.
• Strong communication and problem-solving skills.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's products.
• Maintain professionalism in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and compare them to competitors.
• Support customer experience through every transaction.

Skills

English proficiency

Customer service

Verbal communication

Written communication

Tech savvy

Education

High school diploma

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell Spectrum's video, data, and phone services. You will resolve billing inquiries, answer product questions, and provide excellent service to strengthen loyalty while contributing to revenue growth.

The role requires strong communication, ability to work varied hours, and a commitment to professional, friendly customer interactions. Incentives and competitive pay are offered.