Retail Zone Team Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

401K with vesting

Career growth

Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, focusing on merchandising and exceptional associate and customer experiences. The role requires leading a team passionate about sales and merchandising.

Internal title reflects leadership responsibilities; responsibilities include merchandising execution, staff scheduling, and maintaining store standards to drive performance and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of supervisory experience at a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, focusing on merchandising and exceptional associate and customer experiences. The role requires leading a team passionate about sales and merchandising.

Internal title reflects leadership responsibilities; responsibilities include merchandising execution, staff scheduling, and maintaining store standards to drive performance and customer satisfaction.