Retail Zone Team Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; New Castle (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage after 90 days

Dental coverage after 90 days

Vision coverage after 90 days

401K with immediate vesting

20% associate discount on purchases

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone on merchandising, displays, pricing, and customer service, ensuring an exceptional associate and shopper experience.

You will schedule and supervise associates, maintain store standards, and support daily operations with a focus on teamwork, efficiency, and cost controls. A positive attitude and strong communication are essential to success.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team player

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone on merchandising, displays, pricing, and customer service, ensuring an exceptional associate and shopper experience.

You will schedule and supervise associates, maintain store standards, and support daily operations with a focus on teamwork, efficiency, and cost controls. A positive attitude and strong communication are essential to success.