Retail Zone Team Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.

New Castle (PA)

On-site

USD 42,000 - 54,000

Full time

14 days+
Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical coverage after 90 days
Dental coverage after 90 days
Vision coverage after 90 days
401K with immediate vesting
20% associate discount on purchases
Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone on merchandising, displays, pricing, and customer service, ensuring an exceptional associate and shopper experience.

You will schedule and supervise associates, maintain store standards, and support daily operations with a focus on teamwork, efficiency, and cost controls. A positive attitude and strong communication are essential to success.

Qualifications

  • High school diploma or equivalent required.
  • Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
  • Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
  • Positive attitude and team player who interacts well with customers and associates.

Responsibilities

  • Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
  • Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
  • Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
  • Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
  • Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
  • Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience
Customer service
Team player
Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone on merchandising, displays, pricing, and customer service, ensuring an exceptional associate and shopper experience.

You will schedule and supervise associates, maintain store standards, and support daily operations with a focus on teamwork, efficiency, and cost controls. A positive attitude and strong communication are essential to success.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Retail Zone Team Lead: Merchandising & Customer Experience
Retail Zone Team Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc. • Paducah (KY)

On-site
USD 34,000 - 46,000
Health coverage (Medical/Dental/Vision
401K with immediate vesting
Career growth & talent development
+2
Retail Zone Team Lead - Merchandising & Customer Experience
Retail Zone Team Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc. • Hot Springs (AR)

On-site
USD 19,000 - 25,000
Medical Insurance
401K
Career Growth & Talent Development
+2
Retail Zone Team Lead: Merchandising & Service
Retail Zone Team Lead: Merchandising & Service

Ollie's Bargain Outlet, Inc. • Springfield (TN)

On-site
USD 38,000 - 47,000
Medical, Dental, Vision coverage
401K with immediate vesting
20% associate discount
+1
Retail Zone Team Leader: Merchandising & Customer Experience
Retail Zone Team Leader: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc. • Granite City (IL)

On-site
USD 24,000 - 25,000
Health coverage
401K
Career growth
+2
Retail Zone Team Lead — Merch & Customer Experience
Retail Zone Team Lead — Merch & Customer Experience

Ollie's Bargain Outlet, Inc. • Haltom City (TX)

On-site
USD 42,000 - 52,000
Health coverage after 90 days
401k with immediate vesting
Career growth & talent development
+2
Retail Zone Team Lead: Merch & Customer Experience
Retail Zone Team Lead: Merch & Customer Experience

Ollie's Bargain Outlet • Mount Vernon (IL)

On-site
USD 23,000 - 25,000
Medical, Dental, Vision, RX coverage (
401K with immediate vesting
20% Associate discount
+1
Retail Zone Team Lead — Merch & Customer Experience
Retail Zone Team Lead — Merch & Customer Experience

Ollie's Bargain Outlet, Inc. • Defiance (OH)

On-site
USD 40,000 - 50,000
Medical coverage
401K
Discount
+1
Retail Zone Team Lead - Merch & Customer Experience
Retail Zone Team Lead - Merch & Customer Experience

Ollie's Bargain Outlet, Inc. • Dublin (GA)

On-site
USD 42,000 - 62,000
Health coverage
401K match
Career growth
+2
Retail Zone Team Lead - Merchandising & Customer Experience
Retail Zone Team Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc. • Pasadena (TX)

On-site
USD 45,000 - 70,000
Medical coverage
Dental coverage
Vision coverage
+4
Retail Zone Leader - Merch & Customer Experience
Retail Zone Leader - Merch & Customer Experience

Ollie's Bargain Outlet, Inc. • Knoxville (TN)

On-site
USD 38,000 - 48,000
Medical, Dental, Vision
401K with company match
Employee discount – 20%
+2