Retail Zone Team Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Van Wert (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with immediate vesting

Career growth & talent development

20% Associate discount on purchases

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, focusing on merchandising and an exceptional associate and customer experience. You will lead a team, manage displays, pricing, and stock, and ensure adherence to store standards.

The role requires supervising staff, scheduling, and driving productivity while delivering strong customer service across varied shifts, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.

Skills

Team player

Positive attitude

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, focusing on merchandising and an exceptional associate and customer experience. You will lead a team, manage displays, pricing, and stock, and ensure adherence to store standards.

The role requires supervising staff, scheduling, and driving productivity while delivering strong customer service across varied shifts, including evenings, weekends, and holidays.