Retail Zone Team Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Paducah (KY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health coverage (Medical/Dental/Vision

401K with immediate vesting

Career growth & talent development

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, focusing on merchandising and customer experience. You will manage a team, ensure displays and pricing align with planograms, and drive daily productivity while upholding company standards.

The role emphasizes scheduling flexibility for evenings, weekends, and holidays, along with strong customer service and teamwork to deliver an exceptional store experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, focusing on merchandising and customer experience. You will manage a team, ensure displays and pricing align with planograms, and drive daily productivity while upholding company standards.

The role emphasizes scheduling flexibility for evenings, weekends, and holidays, along with strong customer service and teamwork to deliver an exceptional store experience.