Retail Zone Team Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Hot Springs (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401K

Career Growth & Talent Development

Associate Discount 20%

Voluntary Benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone’s merchandising and service, ensuring a strong customer and associate experience. You will oversee stocking, signage, pricing, and daily recovery while leading a team in a fast-paced environment.

Responsibilities include scheduling, achieving store standards, and implementing company programs. The role emphasizes teamwork, attentiveness, and results, with opportunities for growth within the retail team.

Qualifications

• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Merchandising

Customer service

Staff supervision

Operational excellence

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone’s merchandising and service, ensuring a strong customer and associate experience. You will oversee stocking, signage, pricing, and daily recovery while leading a team in a fast-paced environment.

Responsibilities include scheduling, achieving store standards, and implementing company programs. The role emphasizes teamwork, attentiveness, and results, with opportunities for growth within the retail team.