Retail Zone Team Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Warner Robins (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Rx coverage

401K match

Career growth

Associate discount 20%

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a specific zone of the retail floor and lead a team passionate about merchandising and delivering an exceptional shopper experience. You will oversee merchandising, displays, replenishment, and customer service across the zone.

The role requires supervising associates, scheduling, and ensuring store standards and programs are followed. A strong focus on team leadership and operational efficiency is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Merchandising

Customer service

Staff supervision

Job description

Ollie's Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a specific zone of the retail floor and lead a team passionate about merchandising and delivering an exceptional shopper experience. You will oversee merchandising, displays, replenishment, and customer service across the zone.

The role requires supervising associates, scheduling, and ensuring store standards and programs are followed. A strong focus on team leadership and operational efficiency is essential.