Retail Mobile Tech Advisor

T-MOBILE USA, Inc.; Williston (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Health, dental, vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction, proficiency with digital tools, and ability to explain service plans. The role offers comprehensive benefits and opportunities for growth within One Team culture.

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Digital Tools

Problem Solving

Product Knowledge

Multitasking

Teamwork

Education

High School Diploma/GED

6 months Customer Service/Sales (Preferred)

Tools

Retail Systems

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction, proficiency with digital tools, and ability to explain service plans. The role offers comprehensive benefits and opportunities for growth within One Team culture.