Mobile Retail Specialist—Tech Demos & Plans

T-Mobile; Penwick Village (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stock grant eligibility

401(k)

Paid time off

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role highlights product knowledge, digital tool usage, and delivering personalized solutions to drive satisfaction and loyalty.

Responsibilities include developing customer interactions, teamwork across channels, and completing required training. Opportunities include on-the-job training, stock grants, a competitive base pay, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales experience

Team player

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role highlights product knowledge, digital tool usage, and delivering personalized solutions to drive satisfaction and loyalty.

Responsibilities include developing customer interactions, teamwork across channels, and completing required training. Opportunities include on-the-job training, stock grants, a competitive base pay, and comprehensive benefits.