Retail Mobile Expert: Customer Solutions & Demos

T-MOBILE USA, Inc.; San Antonio (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will build knowledge of devices, services, and plans while demonstrating network coverage and benefits.

The role emphasizes relationship building, training completion, and delivering a seamless customer experience. Responsibilities include hands-on demonstrations, using digital tools, and meeting customer needs with personalized solutions.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will build knowledge of devices, services, and plans while demonstrating network coverage and benefits.

The role emphasizes relationship building, training completion, and delivering a seamless customer experience. Responsibilities include hands-on demonstrations, using digital tools, and meeting customer needs with personalized solutions.