Retail Wireless Expert — Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Clinton (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical Dental Vision Insurance

Paid Time Off

Job summary

T-Mobile USA, Inc. is hiring for a frontline role in retail operations. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with strong product knowledge and digital tool usage.

Training is provided to build skills in retail processes and wireless technology, with a focus on customer satisfaction and loyalty. This entry-level position offers growth opportunities and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Teamwork Orientation

Change Agility

Customer Problem Solving

Sales Skills

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a frontline role in retail operations. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with strong product knowledge and digital tool usage.

Training is provided to build skills in retail processes and wireless technology, with a focus on customer satisfaction and loyalty. This entry-level position offers growth opportunities and comprehensive benefits.