Retail Wireless Specialist — Customer-Focused Tech Demos

T-Mobile; Whittier (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical, dental and vision insurance

Employee discounts on mobile service

Job summary

T-Mobile is seeking a front-line retail associate in California to assist customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and use of digital tools.

Success is measured by customer satisfaction, product knowledge proficiency, and ability to leverage digital resources.

Qualifications

• Minimum High School Diploma or GED required.
• Strong communication and customer-service skills essential.
• Ability to learn product knowledge and recommend solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile is seeking a front-line retail associate in California to assist customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and use of digital tools.

Success is measured by customer satisfaction, product knowledge proficiency, and ability to leverage digital resources.